FAQ
Frequently Asked Questions
Everything buyers usually ask before ordering TPE floor liners from GoldLome. For anything else, email GoldLomeOffice@gmail.com or WhatsApp +86 181 2281 0285.
Are you a factory or a trading company?▾
We are the manufacturer behind the GoldLome brand — a 15,000 m² factory in China with 10 TPE production lines and about 150 employees. The factory is ISO9001, ISO14001 and ISO45001 certified, and we export to Europe, North America and other markets.
What is your MOQ? Can I order samples first?▾
MOQ is negotiable and sample orders are welcome — you can test fit and quality before committing to volume. Custom logo printing starts from 300+ sets. Tell us your target quantity and we will quote accordingly.
Which vehicles can you cover?▾
Our mold library covers 300+ mainstream LHD and RHD vehicles — sedans, SUVs and pickups from Acura, Audi, BMW, Dodge, Hyundai, Kia, Ford, Toyota, VW and more. For models outside the list, we can develop a dedicated mold from 3D scans of the original floor.
What material are the mats made of?▾
100% eco-friendly TPE that has passed ROHS testing — safe, non-toxic, odorless and recyclable. The material withstands −58°F to 167°F without deforming, so the mats perform in both extreme heat and extreme cold.
Do you support OEM / ODM and private label?▾
Yes. We offer custom logos on the mats, custom retail packaging and full private-label programs. ODM projects (new molds for models we do not yet cover) start from 3D scanning of the vehicle floor.
What is the typical lead time?▾
Lead time is confirmed per order and quantity — typically 15–30 days after deposit and order confirmation. Stock models can ship faster; ask us for the current production schedule.
What are the shipping and payment terms?▾
We ship FOB or CIF from Qingdao or Shenzhen, China; samples can go by international express. Payment is usually 30% deposit and balance before shipment — other terms can be discussed for long-term partners.
How do I get a quotation?▾
Use our quote request form, email GoldLomeOffice@gmail.com, or WhatsApp +86 181 2281 0285 with the model, quantity and destination port. We reply within 24 hours (Mon–Sat, GMT+8).
How do I confirm the mats fit a specific car?▾
Check the fitment section on each product page, or use the vehicle finder on our Products page. Always confirm the exact model and year before ordering — our team double-checks fitment with you before production.
How should the mats be cleaned?▾
TPE has no surface pores: rinse with a water gun or wipe with a damp rag — no special cleaners needed. Mats are easy to remove and reinstall for full cleaning.
Still have questions?
Our export team answers every inquiry within 24 hours.